Privacy Policy

Last Updated: April 16, 2025

ChoiceCare Home Health (“we,” “us,” or “our”) is committed to protecting your privacy and safeguarding your personal and health information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website choicecarehh.com, contact us, or receive our home health care services, including skilled nursing, physical therapy, occupational therapy, speech and language pathology, medical social work, and home health aide support. By using our website or services, you agree to the terms of this Privacy Policy. This policy complies with applicable laws, including the Health Insurance Portability and Accountability Act (HIPAA), General Data Protection Regulation (GDPR), and California Consumer Privacy Act (CCPA).

1. Information We Collect

We collect the following types of information to provide our home health care services and operate our website:

• Personal Information: When you contact us via our website, phone, or email, or initiate services, we may collect your name, address, phone number, email address, date of birth, and insurance details.
• Protected Health Information (PHI): To deliver personalized care, we collect health-related information, such as medical history, diagnoses, treatment plans, and physician referrals, as required for Medicare certification and care coordination.
• Billing and Insurance Information: We collect payment details, insurance policy numbers, and billing records to verify coverage and process claims with Medicare or other insurers.
• Usage Data: We collect information about your interactions with our website, such as IP address, browser type, pages visited, and time spent, using cookies and analytics tools to improve user experience.
• Communication Data: Information you provide through inquiries, feedback, or care assessments, including details shared during initial visits or via our contact form at [email protected].

2. How We Use Your Information

We use your information to:

• Provide and coordinate home health care services, including creating personalized care plans, conducting assessments, and delivering therapies or nursing care.
• Verify insurance eligibility, submit claims, and manage billing with Medicare, Medicaid, or private insurers.
• Communicate with you about your care, appointments, or service updates, including responding to inquiries and scheduling visits.
• Improve our website and services through analytics, ensuring accessibility and performance optimization.
• Comply with legal and regulatory requirements, such as HIPAA, Medicare certification standards, and ACHC accreditation guidelines.
• Send informational updates about our services, if you have opted in (you may unsubscribe at any time).

3. How We Share Your Information

We do not sell your personal or health information. We may share your information in the following circumstances:

• Healthcare Providers: With physicians, therapists, or other professionals involved in your care to ensure continuity and quality, in compliance with HIPAA.
• Business Associates: With trusted third parties, such as billing services, IT providers, or analytics platforms, who are bound by contracts to protect your information.
• Insurance Companies: With Medicare, Medicaid, or private insurers to verify coverage and process claims.
• Legal Compliance: When required by law, such as in response to a court order, or to protect our rights, safety, or property.
• Family or Caregivers: With individuals you designate as involved in your care, only with your consent or as permitted by HIPAA.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, with protections in place.

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance functionality, analyze performance, and optimize user experience. Essential cookies are required for site operation, while optional cookies (e.g., for analytics) can be managed through your browser settings. We do not use cookies to collect personally identifiable information without your consent. For more details, please review our Cookie Policy.

5. Data Security

We implement industry-standard security measures, including encryption, secure servers, and access controls, to protect your personal and health information. Our staff is trained to comply with HIPAA and other privacy regulations. However, no internet transmission is 100% secure, and we cannot guarantee absolute security. You are responsible for safeguarding any account credentials provided.

6. Your Privacy Rights

Under applicable laws, including HIPAA, GDPR, and CCPA, you may have the following rights regarding your information:

• Access: Request a copy of the personal or health information we hold about you.
• Correction: Request corrections to inaccurate or incomplete data.
• Deletion: Request deletion of your information, subject to legal or regulatory obligations (e.g., Medicare record retention).
• Restriction: Request restrictions on how we process your data, where permitted.
• Opt-Out: Opt out of non-essential communications or data sharing, such as marketing emails.
• Accounting of Disclosures: Request a list of certain disclosures of your health information, as required by HIPAA.

To exercise these rights, contact us at [email protected] or call (708) 489-0123. We will respond within the timeframes required by law, typically 30 days.

7. HIPAA Notice of Privacy Practices

As a HIPAA-covered entity, we provide a separate Notice of Privacy Practices to patients, detailing how we handle protected health information. This notice is available upon request or during your first visit. If there is any conflict between this Privacy Policy and the HIPAA Notice, the HIPAA Notice will prevail for health information.

8. International Data Transfers

Our services are primarily provided in the United States, and your data is stored on secure servers in the U.S. If we transfer your data internationally (e.g., to a cloud provider), we ensure appropriate safeguards, such as Standard Contractual Clauses, to protect your information in compliance with GDPR and other regulations.

9. Third-Party Links

Our website may include links to third-party sites, such as insurance providers or healthcare partners. We are not responsible for the privacy practices of these external sites. Please review their privacy policies before sharing information.

10. Children’s Privacy

Our services are not directed to individuals under 18, except as part of authorized medical care with parental or guardian consent. We do not knowingly collect personal information from children without such consent. If we become aware of unauthorized data from a child, we will take steps to delete it.

11. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, services, or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a revised “Last Updated” date or by direct communication. Please review this policy periodically.

12. Contact Us

If you have questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us at:

ChoiceCare Home Health
Email: [email protected]
Phone: (708) 489-0123
Address: 6400 W. College Drive, Suite 100 Palos Heights, IL 60463

If you believe your privacy rights have been violated, you may file a complaint with us or with the U.S. Department of Health and Human Services Office for Civil Rights.